Finland Naturally Experiences' - terms and coditions
PARTIES AND SCOPE OF THE TERMS
These general terms and conditions are applied to Finland Naturally Experiences' (Business ID: FI2398869-9) services and merchandise.
By completing a order through Finland Naturally Experinces' webshop, the customer (hereinafter referred to as "Customer") agrees to be bound by these general terms and conditions.
If the Customer has made the order electrically or by phone, the Service Provider (hereinafter the “Service Provider”) confirms details of the booking by submitting a written booking confirmation.
The Customer purchasing the services may be an individual (consumer customer) or a company (trader).
In the event of inconsistency or discrepancy between the Finnish version and English versions of these terms and conditions, the Finnish language version shall prevail.
Content
1. Parties and scope of the terms
2. General
3. Accommodation services (i.e. Tentsile accomodation)
4. Nature and adventure services (i.e. Wine in the Woods)
5. Rental Gear
6. Payment methods
7. Data privacy
8. Applicable law and dispute resolution
GENERAL
All the prices include VAT (10 %, 14% or 24%) and the prices are given in euros (€), unless otherwise mentioned.
We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store.
We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order.
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ACCOMMODATION SERVICES
These contractual terms have the following meaning:
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BOOKING CONDITIONS
Booking may be made through the web-shop (shop.finlandnaturally.com) or by telephone or e-mail. The Customer shall be a natural person over the age of 18 or a legal person.
When booking, the Customer shall provide the information required for the booking, such as contact information, number of Guests, time of arrival and departure and method of payment.
The rent i.e. listed price includes use of the Accommodation for the designated period of time and use of the equipment described in the details of Accommodation. The rent also includes a reasonable amount of firewood if needed to use the fireplaces on site and Accommodation. Features of the Accommodation, facilities and maximum number of Guests are declared when booking.
In case there are other chargeable services or products related to the Accommodation Event, the prices shall be declared separately.
After confirming the booking, the Service Provider has the right to change the price only due to changes in taxes and other public charges, and furthermore if such change has not been possible to be considered prior to booking confirmation. In case the increase in price would be more than 10 per cent, the change in price shall be informed to the Customer immediately after such price increase is entered into force. In this case, the Customer has the right to cancel the booking at no cost.
PAYMENT TERMS
The amount of rent to be paid for the Accommodation Event shall be declared when booking.
Full amount of the rent must be paid at the time of the booking.
DURING THE ACCOMMODATION EVENT
Details on keys to the Accommodation and check-in and check-out times will be declared when booking. The Customer may not hand over possession of the key to the Accommodation, enable access to the Accommodation, or sublease the Accommodation to any third parties.
The Accommodation may be used by maximum number of persons declared in the details of the Accommodation when booking.
The Customer shall manage and handle the Accommodation in a careful manner. The Customer is responsible for ensuring that all persons staying in the Accommodation, i.e. the Guests, comply with this agreement and any other terms and ordinances regarding use of the Accommodation.
Customer and Guests are under the obligation to comply with the law, general good manners and all given rules during Accommodation Event. Smoking is prohibited in Tentsiles.
Pets must be notified separately at the time of booking. There is a separate charge for pets.
The Service Provider has the right to disrupt the Accommodation Event on reasonable and serious grounds, due to actions by the Customer or the Guests. The Service Provider may disrupt the Accommodation Event, if the Customer or the Guest is guilty of disturbance or material breach of these contractual terms and conditions, rules of the Accommodation, or the Service Provider has otherwise significant grounds to suspect that people or property is in danger. The Customer must be notified immediately about the termination of the Accommodation Event. In these events, the Service Provider is not liable to compensate any damages for unused time of the Accommodation Event.
If the Customer disrupts Accommodation Event and leaves the Accommodation before the end of the lease period, no compensation is paid for the unused time, and the Customer is not entitled to a refund. In addition, if the Customer arrives at the Accommodation late or does not arrive at all, no compensation is paid for the unused time and the Customer is not entitled to any refund.
END OF THE ACCOMMODATION EVENT
The Customer and Guests must leave the Accommodation no later than at the agreed time. It is under the Customer's responsibility to take along all personal belongings and leave the Accommodation in a tidy condition.
The Customer must ensure that the doors are closed when leaving the Accommodation, and that the cover fabric of the Tentsile is at place.
The Customer shall return the keys of the Accommodation to the place indicated by the Service Provider. If the Customer does not return the keys and it may be considered, that the Customer has lost the keys due to negligence, the Service Provider has the right to charge the Customer for the costs of changing the locks of the Accommodation.
CANCELLATION OR AMENDMENT OF THE BOOKING
Consumer customers:
Consumer customer may cancel the Accommodation Event free of charge, if there is more than 30 days to the start of the Accommodation Event. In this case, the Service Provider will refund any booking fee. If the Customer cancels the booking after this time limit without a weighty reason, the Service Provider has the right to charge the Accommodation rental in full.
The Service Provider may cancel the Service based on reasons caused by force majeure.
LIABILITIES
Liability of the Customer
The Customer shall be liable for any damage to the Accommodation or its property, caused deliberately or through negligence by the Customer or the Guests. The Customer shall immediately notify the Service Provider of any damage to the Accommodation or its property.
The Customer must file a complaint to the Service Provider about the possible deprivation or defect of the Accommodation, as soon as possible when noticing such deprivation or defect. The Service Provider has primarily right to correct the deprivation or defect of the Accommodation within a reasonable time after the complaint, and thereafter secondarily, the Customer may be entitled to price reduction.
Liability of the Service Provider
The Service Provider shall not be liable for damage, for example as a result of a burglary, caused to the personal property owned by the Customer or the Guest and stored in the Accommodation, unless such damage occurs due to the Service Provider's deliberateness or gross negligence.
Force majeure
Neither the Service Provider, nor the Customer, shall be liable for non-performance of its contractual obligations when such non-performance is due to a force majeure event. Force majeure is regarded as an event, which prevents or makes it unreasonably difficult to fulfill obligations within the time allowed. Such events include, but are not limited to, war, rebellion, pandemic, epidemic, natural catastrophe, general interruption of energy distribution or traffic, disruption of public communications, industrial actions, fire, a restriction imposed by a public authority, or any other reason which is equally significant, unusual, unforeseeable and independent of the party in question.
Nor shall the Service Provider be liable for any defect or delay on the part of the subcontractor as a result of force majeure. Service provider shall report a force majeure to the Customer as soon as becoming aware of it.
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NATURE AND ADVENTURE SERVICES
DEFINITIONS
These contractual terms have the following meaning:
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TERMS AND CONDITIONS FOR RESERVING AND PURCHASING THE SERVICE
Booking may be made through the reservation system or by e-mail or phone. The Customer shall be a natural person over the age of 18 or a legal person.
The more detailed content and description of the Service, the chargeable services and products included in it, are declared in connection with the booking or purchase transaction.
Only the number of Attendees announced at the time of booking are allowed to participate to the Service.
The Customer may cancel the reservation free of charge, if there is more than twenty one (21) days until the start of the Service. If the attendance is canceled less than twenty one (21) days before the start of the Service, 50% of the price of the Service according to the valid price list is charged. If the attendance is canceled less than seven (7) days before the start of the Service, 100% of the price of the Service according to the valid price list is charged.
In the event of sudden illness or death in the family, or other exceptional circumstances preventing travel, the Customer must ensure that their own travel and accident insurance covers the cost of the booking if this occurs necessitates the cancellation of the booking. The Service Provider must be notified immediately of the cancellation.
The Service Provider has the right to suspend the Service on reasonable and serious grounds, due to actions by the Customer or the Attendees. The Service Provider has the right to suspend the Service, for example but not limited to, if the Customer or Attendee commits inappropriate or illegal activities, materially breaches these terms and conditions or instructions given by a person employed by the Service Provider, or the Service Provider otherwise has reasonable grounds to suspect that Attendees or other persons are at risk. In these cases, the Service Provider is not liable to compensate for any unused Service.
If the Customer fails to use the Service, does not arrive at all, or leaves during the Service, no refund is reimbursed for the unused time of the Service and the Customer is not entitled to any refund.
TERMS OF PAYMENT
The price for the Service will be declared at the time of booking.
When making the reservation, the Customer must pay the full price of the Service.
OR
Payment is made by credit card or online banking.
OR
An electronic invoice, either an e-invoice or an invoice, is sent to the Customer by online system. The invoice must be paid by the due date with the reference number. The payment term is (14) days from the date of the invoice.
After confirming the reservation, the Service Provider has the right to change the price only due to changes in taxes and other public charges, and if such changes could not have been considered before submitting the reservation confirmation.
RESPONSIBILITIES AND DAMAGE
The Service Provider shall not be liable for any personal injury or damage to property caused to the Customer or the Attendee during the Service, unless the damage is caused by the Service Provider's deliberateness or gross negligence, such as failure to provide essential safety instructions.
The Customer and the Attendees undertake to comply with all instructions issued by the Service Provider and the person working for it during the Service, including those related to safety.
The Customer and the Attendee are responsible for obtaining any valid personal and property insurance coverage and costs.
Force majeure
Neither the Service Provider, nor the Customer, shall be liable for non-performance of its contractual obligations when such non-performance is due to a force majeure event. Force majeure is regarded as an event, which prevents or makes it unreasonably difficult to fulfill obligations within the time allowed. Such events include, but are not limited to, war, rebellion, pandemic, epidemic, natural catastrophe, general interruption of energy distribution or traffic, disruption of public communications, industrial actions, fire, a restriction imposed by a public authority, or any other reason which is equally significant, unusual, unforeseeable and independent of the party in question.
Nor shall the Service Provider be liable for any defect or delay on the part of the subcontractor as a result of force majeure. Service Provider shall report a force majeure to the Customer as soon as becoming aware of it.
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RENTAL GEAR
DEFINITIONS
These contractual terms have the following meaning:
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RENTAL TERMS
Reservation and purchase transaction for services may be completed through webshop (shop.finlandnaturally.com) or by telephone or e-mail. The Customer shall be a natural person over the age of 18 or a legal person.
The Customer is obliged to prove their identity when renting.
Through the reservation, the Customer receives a temporary right to use and proprietary right to the Rental Equipment for the Rental Period. The Rental Period is agreed upon at the time of reservation or purchase. Rental prices are listed in the Service Provider's current price list.
The Customer and the User are obliged to handle and use the Rental Equipment in a careful manner and prevent the Rental Equipment from damage or lost. Rental Equipment must not be marked, and no parts may be removed or detached.
The Rental Equipment shall be used in a manner, which may be regarded as usual for such Rental Equipment and for its normal purpose. The Customer and the User must always follow the instructions given by Service Provider related to the use of the Rental Equipment. In case the Customer or User finds the given instructions to unclear or incomplete in any way, the Customer or User must request additional guidance on the use of the Rental Equipment.
The Customer or the User may not hand over the Rental Equipment to a third party, if the Rental Equipment is specifically intended for the personal use of a particular User, for example due to dimensional adjustments made to the Rental Equipment.
The Rental Equipment must be returned no later than at the end of the Rental Period to the place indicated by the Service Provider. If the Customer wishes to extend the Rental Period, this must be agreed separately with the Service Provider, before the end of the Rental Period. If the Customer or the User returns the Rental Equipment late, the Service Provider has right to charge the additional rent from the Customer, until the moment of return.
CANCELLATION OF RESERVATION
A reservation for the Rental Equipment may be canceled free of charge if there is more than 24 hours before the start of the Rental Period. If the rental is canceled less than 24 hours before the start of the Rental Period, 50% of the rental price in accordance with the valid price list will be charged.
There is no reimbursement for unused services.
All Rental Equipment cancellations must be made through e-mail: bookings@finlandnaturally.com
Date for the cancellation is the date, when the cancellation e-mail has been received by the Service Provider.
TERMS OF PAYMENT AND RENT
The rental price is based on the pre-agreed time of use of the Rental Equipment according to the Service Provider's current price list.
The rent shall be paid at the time of the rental and before the Rental Equipment is handed over to the Customer or User. Acceptable payment methods are listed below.
After confirming the reservation, the Service Provider has the right to change the price only due to changes in taxes and other public charges and if such changes could not have been considered before submitting the reservation confirmation.
RESPONSIBILITIES AND DAMAGE
Customer´s responsibility
The Customer is obliged to immediately notify the Service Provider of the loss or destruction of the Rental Equipment, any damage caused to the Rental Equipment and/or any defects in the Equipment. The Customer is also liable for damages caused by the Users, in relation to the Service Provider.
The Customer is obliged to compensate the Service Provider for the damage caused by the loss of or damage to the Rental Equipment, unless the Customer is able to prove that the Customer has taken sufficient and diligent care of the Rental Equipment.
The Customer is obliged to reimburse the actual repair costs of the broken Rental Equipment. The Service Provider shall be reimbursed fair value for the irreparable, destroyed or lost Rental Equipment or a part thereof. Fair value is measured as value of the Rental Equipment before the damage or loss.
The Customer must report any damage to the Rental Equipment occurring during the Rental Period without delay, and at the latest at return of the Rental Equipment.
The Customer is not liable for wear and tear which is a result of normal use of the Rental Equipment.
In cases of theft, the Customer must report the crime to the police.
Liability of the Service Provider
The Service Provider shall notify the Customer of the damage detected in the Rental Equipment by an external inspection when Customer is returning the Rental Equipment, or immediately after the Service Provider has discovered the damage.
The Service Provider shall not be liable for non-performance of its contractual obligations when such non-performance is due to a force majeure event. Force majeure is regarded as an event, which prevents or makes it unreasonably difficult to fulfill obligations within the time allowed. Such events include, but are not limited to, war, rebellion, pandemic, epidemic, natural catastrophe, general interruption of energy distribution or traffic, disruption of public communications, industrial actions, fire, a restriction imposed by a public authority, or any other reason which is equally significant, unusual, unforeseeable and independent of the party in question.
Nor shall the Service Provider be liable for any defect or delay on the part of the subcontractor as a result of force majeure. Service provider shall report a force majeure to the Customer as soon as becoming aware of it.
Corporate customer’s liability terms
When the Customer is a company, i.e. a trader, or if the Rental Equipment is used mainly for business activities, such as the company's recreational activities, The Service Provider is not liable for indirect damages caused by a defect or delay related to the rental of the Rental Equipment or for damage caused to the Customer's personnel.
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PAYMENT METHODS
The following payment methods can be used to pay online store orders. In connection with each payment method you can see the possible additional cost for the payment method in question. We reserve the products for unpayed orders for max. 14 days after which the products are released and can be purchased by anyone.
Some of the payment methods may require registering to Finland Naturally Experiences' or to a third party customer register. External service provider's terms of use can be found from each service providers' own website.
Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Bambora: https://www.bambora.com
Payment methods
With Bambora PayForm you can pay your order by an internet banking account, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto, Everyday and Euroloan.
Jousto: With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com
Everyday: Everyday credit limit is at least 300 eur. Pay with one transaction by the end of next month (no extra fees) or with monthly payments. Minimum sum per monthly payment is 1/5 of the total sum of the bill. After the due date, 5% monthly interest rate is added. Annualized percentage rate for typical 500 eur credit is 48,52 %. More information: www.everyday.fi
Euroloan: Euroloan Consumer Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Euroloan invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. The payment method is enabled for payments from 10 to 2000 eur. The part-payment is invoiced every 30 days. For example, annualized percentage rate for a 1500 eur credit is 26,1 % when the payment term is 12 months. The total price is 1697,15 eur (incl. interest rate 6 %, invoicing fee 3,95 eur/month, opening fee from 3 eur).
Euroloan Consumer Finance Oyj reserves a right to review the credibility and the address information of consumers using Euroloan invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review. The order is delivered only to the address registered to the Population Register of Finland. More information: www.euroloan.fi/luotot/laskujaosamaksu
Contact Bambora PayForm
Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland
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DATA PRIVACY
When booking, the Customer must provide the personal information required for the reservation. We process personal data for the purpose of providing the equipment rental services. We process data in careful and secure manner, under these terms and conditions, the privacy policy and applicable data protection legislation.
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APPLICABLE LAW AND DISPUTE RESOLUTION
The contract is governed by the Finnish law, excluding excluding its choice of law provisions. The Parties shall use their best efforts to settle any disputes amicably through mutual negotiations. If no mutual agreement is reached in such negotiations, the disputes shall be resolved in District Court of Länsi-Uusimaa, unless otherwise established under mandatory legislation.
Special consumer rights
In case the dispute cannot be resolved through mutual negotiations between parties, the consumer customer has the right to refer the matter to the Consumer Disputes Board at https://www.kuluttajariita.fi/fi/ . Before taking the matter to the Consumer Disputes Board, the consumer must contact the consumer advice at https://www.kkv.fi/kuluttajaneuvonta/.
If the dispute concerns a service purchased online, you can also lodge a complaint through the EU Online Dispute Resolution Forum (ODR).